Olga Panteleyeva
I turn “everything is complicated” into “here is the dashboard, the process, and the action plan.” I understand customers, shop-floor specialists, engineers, developers, marketers, and SEO specialists. I distinguish a revenue leader's business goal from a customer's interface problem and choose the right solution for each.
I am currently considering leadership roles as well as manager or individual contributor positions. I can build and lead a team's work and take ownership of results, or implement improvements hands-on. When evaluating a role, I consider the work arrangement, compensation, and the job's total cost of ownership. My calculations.
The result of my work: employees find it easier to work, customers find it easier to use the product and get support, sales teams find it easier to sell, and leaders find it easier to make decisions.
Professional experience
Experience and expertise
Core skills
- Operations management 95%
- Business analysis 93%
- Algorithm design 97%
- Data analytics and management reporting 92%
- Team and project management 90%
- UX, CX, and user research 89%
- BI and dashboards 95%
- KPIs and SLAs 89%
- Development and implementation management 87%
- Documentation, procedures, and instructions 96%
- Content and user materials 96%
- Websites, interfaces, and client portals 96%
Analytics and BI
Coding and web technologies
Task and project management
Research, process mapping, and design
Websites, documents, and presentations
AI and automation
CRM, communications, and service
Methodologies
Education
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Management in Socio-Cultural Technologies
Saint Petersburg State University of Culture and Arts
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Master of Text Writing Course
Astral Publishing House
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Acting Course
Lendoc Open Film Studio
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Research: Qualitative and Quantitative Methods
Specialist Training Center at Bauman Moscow State Technical University
Brands I have worked with
International and Russian brands across consumer electronics, smart home, healthcare, services, and technology equipment.
Career history
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Head of Customer Care and Analytics
Sangens (B2B / B2C) RU/ENG/CN
- Led the customer and employee care function.
- Developed customer and internal service across every company touchpoint and the entire front end: contact centre, technical support, service centres, warehouses, mobile app, website, knowledge bases, instructions, CRM, chatbots, IVR, and digital systems.
- Led Voice of Customer → Action projects: collected and analysed feedback, identified issues, developed solutions, and implemented them in products and processes.
- Managed teams: task allocation, deadline control, motivation, KPIs, and bonuses.
- Managed corporate data and reporting: Power BI and DataLens dashboards, analytics, and automation.
- Worked with Excel, Google Sheets, and Power Query: extraction, cleaning, transformation, data consolidation, formulas, pivot tables, calculators, and automated report population.
- Built and maintained document workflows, knowledge bases, and instructions.
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Project Manager and Analyst
Marvel Distribution Group (B2B / B2C)RU/ENG/CN
- Managed vendor projects in Russia spanning research, marketing, user support, and product localisation — from research and requirements gathering to completion documents. Delivered some work hands-on and led other workstreams as project manager.
- Worked with people through interviews and with data in Excel, Google Sheets, and Power Query: extracted data from multiple sources, cleaned and transformed it in Power Query, consolidated datasets, and built tables, formulas, automations, calculators, and tests.
- Developed and maintained dashboards and other interactive reporting systems, knowledge bases, operating procedures, instructions, bonus calculators, and KPI calculators.
- Managed project budgets, contractors, tenders, contracts, and document workflows.
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Project Manager and Analyst
Semeynaya Clinic Network (B2C) RU
- Managed full-cycle research. Developed data-informed methodology materials, content, educational programmes, scripts, and recommendations.
- Worked with data from multiple sources: extraction, cleaning, transformation, consolidation, tables, formulas, automation, pivot tables, and calculators.
- Developed and maintained Power BI dashboards and embedded interactive charts into web pages.
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Marketing Team Lead
Masterskaya Zdorovya Clinic Network (B2C) RU
- Analysed patient needs, behaviour, and customer experience.
- Developed customer communication and feedback collection systems.
- Prepared recommendations for improving customer service and healthcare services.
- Developed content projects including articles, video content, social media, and print materials.
- Promoted doctors' personal brands and contributed to marketing communications.
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Marketing Team Lead
MJ Marketing Agency (B2B / B2C) RU/ENG/CN
- Managed marketing projects for B2B and B2C clients.
- Managed the development and advertising monetisation of online portals.
- Researched markets, competitors, audiences, and business needs.
- Coordinated internal teams and external contractors.
- Managed project budgets, timelines, and quality.
- Prepared analytical materials, presentations, and reports.
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Marketing Team Lead
Go2See (B2C) RU
- Developed a flight aggregator, including requirements gathering and structuring and idea validation.
- Delivered marketing campaigns.
- Analysed marketing campaign performance.
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Marketing Manager
RIK Trading House (B2C) RU
- Developed the e-commerce store and its admin panel. Analysed user needs and defined content, functionality, and usability requirements.
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Lead Methodologist
Education and Methodology Center for Culture and Arts
Culture Committee (B2B / B2C / B2G) RU- Digitised cultural heritage projects.
- Supported document workflows and administrative processes.
Feedback from colleagues and managers
Testimonials and recommendations
“Olya, it was a pleasure working with you. You are knowledgeable and genuinely caring.”
Accountant
“Analytics is where you are a true superhero. I have learned a great deal from your approach.”
Marketing Director
“Working with you always felt warm, calm, and comfortable. We were truly on the same wavelength.”
Colleague
“To me, you are a true professional. I always felt your sincerity and support.”
Direct Report
“I respect you for your professionalism and sharp mind. I am sure a strong team and exciting projects await you.”
Board Member
Let's stay in touch
Thank you
Thank you for taking the time to review my experience. If it could benefit your team, I would be glad to connect and discuss your goals.
I created this entire website myself — from the concept, structure, and copy to the design, HTML, CSS, and interactive elements.
